Telephone Inquiry Management in the name of your company
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How our telephone service handles recurring customer inquiries
Companies that run many ads often require substantial capacity to handle inquiries associated with external communication. Property management firms, real estate companies, and various industrial operations, especially those seeking many employees, can find the telephone responses to their advertisements quickly overwhelming. Larger firms in particular may have professional office management or secretarial staff, but these employees also have higher-qualified tasks, such as invoice verification, preparatory accounting, aspects of purchasing, or organising presentation and meeting appointments.
Constant telephone inquiries can disrupt daily business
Even if managing the phone system falls under traditional reception tasks, constant ringing can impact the entire core business. As soon as dozens or even hundreds of applicants inquire by phone about an apartment or job position that has already been assigned, it's high time to consider a professional telephone service. Because issuing rejections costs time and money but brings no reciprocal or added value to your company.
Also, official changes in prices or laws that affect existing customer contracts can cause call volumes to skyrocket without the need to delve into specific individual cases. In such situations, Office24's telephone service proves valuable for answering recurring customer questions. The advantage for efficiently operating companies: well-paid regular staff can turn to other tasks. And you can confidently leave the task of providing standard information to Office24's skilled phone agents.
Our telephone service provides standardized information and alleviates the workload of employees
Whenever capacities are booked up early, the telephone service from Office24, which is also popular with hotels, proves to be worthwhile. The same applies to medical practices, which can no longer manage the number of telephone vaccination inquiries, despite having no vaccines left. Since we provide such recurring information on your behalf, practice managers can once again dedicate themselves to their patients and focus on their primary tasks. Similarly, our industry-experienced staff members alleviate the workload of therapeutic institutions, which initially have to put inquiring clients on a waiting list. However, the potential scheduling of appointments via calendar synchronisation is an optional extra.
In the area of inquiry management, Office24 offers multiple usage options. You can either redirect all calls directly to Office24, allowing our telephone staff to filter them based on relevance and forward individual callers to the corresponding contact persons. Alternatively, you can set up separate telephone numbers for specific concerns, which we will then fully take over on your behalf. There are numerous innovative ways to use our intelligent telephone service when there's an increased volume of calls. We look forward to introducing these to you and implementing them occasionally.
The most important features for inquiry management
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Individual Call Answering
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more -
24h Service
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more -
Calendar Synchronisation
We keep track
Synchronise your calendars with your Office24 secretary so that neither you nor us miss any appointments and we stay up to date in your hectic everyday life.
Find out more -
VIP List
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more -
Multilingual Secretaries
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more -
Call Filtering
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more -
Smartphone App
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
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Switchboard
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more -
Contact Synchronisation
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more -
Appointment Scheduling
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out more
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more
We keep track
Synchronise your calendars with your Office24 secretary so that neither you nor us miss any appointments and we stay up to date in your hectic everyday life.
Find out more
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out moreOur flexible tariff model
Just see for yourself!
- Free 14 day trial
- Immediately ready for use
- No automatic contract renewal
- Cancelable on a daily basis during the test period
- Free consultation
- Free Android & iOS App
The ideal tariff for small companies and everyone who only occasionally needs the telephone service. The Beginner tariff ensures minimal fixed costs and full flexibility.
The tariff for self-employed individuals and small businesses who wish to use the telephone service regularly. Lower service fees are tailored to the increased call volume.
The tariff for everyone who wants to rely on Office24 around the clock. Including 5 employee secretaries and 24h service. Ideal for hotlines and larger companies.
Sophie Allen
Customer Service
Discover how best to use the telephone service
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.