Smart Telephone Service for All Occasions
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The Office24 telephone service is available 24/7 for callers seeking advice
Unexpected everyday events such as car breakdowns, broken elevators, clogged drains, or even burst water pipes don't adhere to the working hours of trade businesses that can fix such damages. Misfortune rarely comes alone. The heating system loves to fail precisely when it's at its cosiest – and coldest. The same applies to the television, the router, or many other technical glitches that can occur in everyday life. Even if you and your business aren't obliged to be available 24/7, it's worth considering.
Customers wish to be heard – at all times
Not only in emergency or exceptional situations do individuals desire personal interaction. The "First Customer Aid" has become a significant positioning characteristic and a clear competitive advantage. Increasing competitive pressure and changing customer behaviour are prompting companies to explore new paths in their service hours. A decision that can incur high costs – but doesn't have to.
Personal availability is a service to the customer - a service we are more than happy to take over for you
As 24/7 accessibility binds customers, many craft businesses make use of the Office24 telephone service. While car repair shops, maintenance, heating, or plumbing specialist companies are not obliged to set up an emergency hotline, demonstrating readiness and helpfulness at unconventional times will also have a positive impact on your business. In the era of digital customer reviews and social media, word gets around – to your advantage.
Not all emergencies are created equal - we filter that for you
Of course, you don't want to be jolted awake night after night or have to set up round-the-clock availability. That's also not necessary. Experience shows that in most cases, it's not an actual emergency situation that can't wait. More often than not, those affected just need a solution perspective to be able to sleep peacefully again. And that's exactly what we at Office24 take over with our trained staff. 24 hours a day. 365 days a year.
The Office24 24/7-Hotline - ideal for all situations and for every business
Our 24/7 telephone service filters incoming calls by urgency, initially addressing the caller so they know they are in good hands and a solution is in sight. Only when our staff have the impression that immediate action is required, do we pass on the concern and customer data according to your predefined emergency scenario to you or one of your staff members. You will receive a call note with all relevant customer data about all other concerns via email, SMS, or in the Office24 app.
With this model and the support of the Office24 telephone service, you too can set up an emergency hotline at manageable costs, from which you will only be disturbed in a real emergency.
The most important features for emergency management
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Individual Call Answering
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more -
24h Service
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more -
Calendar Synchronisation
We keep track
Synchronise your calendars with your Office24 secretary so that neither you nor us miss any appointments and we stay up to date in your hectic everyday life.
Find out more -
VIP List
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more -
Multilingual Secretaries
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more -
Call Filtering
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more -
Smartphone App
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
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Switchboard
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more -
Contact Synchronisation
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more -
Appointment Scheduling
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out more
Call handling precisely according to your instructions
You decide how we should handle callers, depending on the caller, the reason for the call, or appointments in your calendar - we work exactly according to your specifications.
Find out more
Around the clock, 365 days a year
Even calls that come in during the weekend or later in the day, when you and your team may already be off work, can potentially mean new business or distinguish good customer service from a very good one - that's why we answer your calls 24 hours a day, 365 days a year if you wish.
Find out more
We keep track
Synchronise your calendars with your Office24 secretary so that neither you nor us miss any appointments and we stay up to date in your hectic everyday life.
Find out more
Which callers have top priority?
Are there certain callers that we should always treat with the highest priority and for example should always forward to you? No problem, just share your VIP list with us!
Find out more
We speak many languages
Do you operate internationally and receive calls in English, French, Italian, Spanish, Catalan, Swiss German, or even Japanese? No problem, with our foreign language secretaries, the concerns of these callers are handled by native speakers in your company name.
Find out more
Separate the wheat from the chaff
We are happy to pre-qualify calls according to your criteria, put VIPs through directly, arrange immediate binding appointments with potential new customers, and refer representatives to written communication.
Find out more
We are as mobile as you are
Direct your instructions to your secretary and receive all information about the calls handled by the secretary in real time on your smartphone.
Quickly find the right contact person
Let us transfer the calls to the right places. With our employee secretaries, your colleagues have their own phone numbers and can make their own instructions and settings without losing sight of the connections within your company.
Find out more
So that we can greet your callers by name
Synchronize your address book with your telephone secretary, so we can be quicker at noting names and callback numbers and recognizing your callers. This not only provides a great service experience but also efficient processes in your secretary.
Find out more
We organise your calendar
We ensure that your calendar is filled with truly valuable appointments. Just give us free time slots and we'll take care of the rest!
Find out moreOur flexible tariff model
Just see for yourself!
- Free 14 day trial
- Immediately ready for use
- No automatic contract renewal
- Cancelable on a daily basis during the test period
- Free consultation
- Free Android & iOS App
The ideal tariff for small companies and everyone who only occasionally needs the telephone service. The Beginner tariff ensures minimal fixed costs and full flexibility.
The tariff for self-employed individuals and small businesses who wish to use the telephone service regularly. Lower service fees are tailored to the increased call volume.
The tariff for everyone who wants to rely on Office24 around the clock. Including 5 employee secretaries and 24h service. Ideal for hotlines and larger companies.
Sophie Allen
Customer Service
Discover how best to use the telephone service
What our customers say
This service is a great help when my secretary is on holiday or when the firm's solicitors are in court or in a meeting. We are always given immediate notification of our customers' needs, even when we are out of the office or cannot take calls.
It’s been two years now that we have worked with Office24. We have quite specific demands in regards to our customer service, and at first we doubted we could find an external partner that would manage our incoming phone calls to our expectations. But Office24 is high quality, personalised, friendly and flexible. We finally found what we were looking for!
Working with Office24 allows us to use the human resources of our company more effectively, our customers can now reach us 24/7 and in different languages! It has definitely given us an advantage over our competitors.